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Frequently Asked Questions

Order Status Email

Shipping Confirmation Email

Return Process

Changes on Credit Card after Product Returned

Change or Cancel Order

Promotions and Coupon Codes

Email Subscription Service

Write a Review

 

1. When will I get my Order Status Email?

Shortly after you have successfully placed your order with tradesecret.com, you will receive an email that contains information regarding your recent order. The order confirmation email is your receipt that can be printed for your records. The order confirmation email includes your order number, the details of the products and corresponding prices, any promotional coupon or gift cards, your "Ship To" and "Bill To" information, and the shipping method.

2. When will I get my Shipping Confirmation Email?

When your order has been shipped, you will receive a shipment confirmation via email that includes a UPS tracking number and link so you can track your order status. Your UPS tracking information can also be found in "MY ACCOUNT". 

3. What is the Return Process?

If for any reason your purchase from tradesecret.com does not completely satisfy you, you may return any item by providing a proof of picture of the item returned and an email confirmation sent to customerservice@tradesecret.com. Once processed, you will be provided with a Merchandise Return Label to ship the item to the following address:

Attention: Beauty Express Inc.
8357 10th Ave N
Minneapolis, MN 55427-4420

  • Please return any unsatisfactory item to us within 30 days of your receipt.
  • Please send the returned item in its original packaging and components.
  • You must include a copy of the packing invoice that accompanied the item when you received it. Please circle the item you are returning on the packing invoice and select an appropriate reason code for the return.
  • Do not return the product to us via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service.
  • We will confirm our receipt of the return via email once we have processed the return.
  • Within 30 days of our receipt of your returned item that is accompanied by a copy of the packing invoice, we will process a credit to the credit card, debit card or gift card that was used to purchase the item. In the case of returned gifts, you will need to note on the packing invoice copy that you need to be issued a new gift card or a check refund for the amount of the return. Please provide your address to ensure that you can receive your gift card or check. Note that shipping charges are your responsibility and will not be refunded when the return is processed unless the item was shipped to you in error, in which case we will refund those charges as well.
  • If you have misplaced your Merchandise Return Label, you can return the item(s) to us using the ground shipper of your choice to the address listed above. Be sure to include your properly completed packing invoice with your shipment.

If you are shopping from our Canadian site, you will be provided with a Merchandise Return Label to ship the item to the following address:

Attention: Beauty Express Inc.
170 Duffield Drive, Suite 210
Markham, ON L6G 1B5

Return Process — Purchases from Trade Secret locations

If for any reason you are not completely satisfied with your Trade Secret purchase, you may exchange or return the item within 30 days of purchase. The item must be accompanied by the receipt and include all original packaging and components. All exchanges and returns will be processed based upon the original method of payment. Additionally, if the original purchase was made with a credit or debit card, the card that was used for the original purchase must be available. A Trade Secret associate will be happy to help you find a product that better suits your needs or provide you with a refund.

4. I've returned my order to the warehouse, but I don't see the credit back to my credit card. What do I do?

We refund all transactions made on the tradesecret.com via Paypal and Authorize.net. Our third party payment gateway provider (Authorize.net) administers the refund back to your credit card provider. Unfortunately, this return does not show up on your credit card statement, even though the refund has been initiated. Please call your credit card company to confirm that the credit has been returned. This process takes 7-10 business days to fully process.

5. How can I change or cancel my order? 

Before you place your order, you can view the contents and the total amount in your shopping bag. Once your order has been submitted successfully, it immediately goes to the warehouse to be fulfilled to ensure a quick delivery. As a result, we are unable to cancel or modify your order. However, you may return any item in your order for any reason within 30 days of purchase. Please email customerservice@tradesecret.com to initiate a return.

6. Do you have an email subscription service?

Sign up to receive email updates from tradesecret.com. You'll be the first to know about our exclusive sales and promotions, new products, the latest tips and trends from our Trade Secret pros — just by signing up in the email subscription area.

Tradesecret.com requires you to provide an email address with each order you place. This is necessary so that we can provide you with correspondence about your order.

To remove your email address from the tradesecret.com mailing list, click the "Unsubscribe" link at the top of any email.

7. I'd like to write a review. How do I do that? 

CUSTOMER REVIEWS

Your opinion is important! Sharing what you think of the products you've tried, bought or love is a great way to help others find just the right products. Use our Ratings and Reviews to share your opinions about your recent tradesecret.com buys.

Just click "Write a Review" on the product page to share your opinion.

Rate a Product

There is a five-star rating scale for each product. One star is the lowest rating and five stars is the highest. Click on the appropriate star to select your rating.

Write a Review

When writing your reviews, be sure to keep it clean. (No obscenities, discriminatory language, spam content or critical comments about other reviews or reviewers.) Please don't include personal contact information or non-tradesecret.com URLs. Focusing on the product and including details about what you like or dislike will help others understand what you like or dislike about the product. 

Preview Your Review

You will have the chance to preview your review before submitting it. Your review, personal stats, and any images or video will be shown. From there, you may go back and edit or submit your review.

Submit Your Review

Click "Submit" to submit your review. You will get a confirmation notice to let you know it has been successfully submitted.

8. How do I use my Coupon Code?

COUPON CODES

There may be specific coupon codes associated with Trade Secret promotions that you can use to redeem the promotions. There may be a minimum merchandise purchase requirement (taxes and shipping are excluded). Please note that gift cards are not considered merchandise and do not count toward the minimum purchase requirement. Enter the code in its entirety in the coupon code field on the payment information page during the checkout process. You will see the promotion reflected in your shopping bag on the order confirmation page. For more details about a specific promotion, you can click on the description link that is provided in your shopping bag. All coupon codes are available for a limited time, while supplies last, and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases, promotions can only be redeemed once per customer. Excessive abuse or misuse of coupon codes may result in order or item cancellation. Trade Secret may restrict redemption of promotions and offers to one per customer.

If you are having a problem using your coupon code, please email Customer Service at customerservice@tradesecret.com