You pay less than anywhere else on every item, every day. We guarantee it.
As the leading beauty distributor since 1992, we have national buying power that provides us with the opportunity to leverage relationships with the top professional hair care and beauty brands, and pass these savings on to you. We are committed to offering the lowest price on every item we sell, which means that you can shop with confidence in knowing that you will always PAY LESS, every day.
At Trade Secret you will find what you want, when you want it, at the lowest price - we guarantee it. We will not be beat on price. In fact, if you do find a lower price on any item that we carry at another authorized retail location in North America, or direct beauty website, we will match it, and take an additional 5% OFF the regular price.
- At the time of purchase for any new or regular priced item, we will price match and take an additional 5% OFF all local authorized beauty retail competitors, and their online prices, including: ULTA, Beauty Brands, Sephora, Sally Beauty, Regis Corporation, Beauty Supply Outlet, and Chatters.
- At the time of purchase for any sale or clearance item, we will price match all local authorized beauty retail competitors, and their online prices.
- If we lower our in-store or online price during the return and exchange period, we will match our lowest price, upon request.
- Our price guarantee does not cover products sold by or shipped from third-party sellers or unauthorized retails, which includes Walmart, Target, Costco, and Amazon.com.
Product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order, and to meet your beauty needs, the order may be sent in separate shipments.
If you have questions about your online purchase, please contact us and we will be happy to assist you.
RESTRICTED HAZARDOUS ITEMS
Certain beauty products are considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required to be shipped by standard, ground-only transport, due to air transport restrictions and regulations.
EASY RETURNS AND EXCHANGES
At Trade Secret, we strongly believe that after-sales service is just as important as service during the sale. If you are not satisfied with any item that you purchased, we guarantee easy return and exchanges, on any purchase you made in-store or online. Trade Secret offers a 30 day return / exchange policy on all new, unused product in resalable condition. Your total customer satisfaction is guaranteed.
To qualify for a return or exchange, the item must meet the following criteria:
The item must be unused, and in its original packaging.
The item must be in new and resalable condition.
The original receipt, or online packing slip and email confirmation from TradeSecret.com are required to process the return.
Please bring these documents with you to your nearest store, or send them by ground shipment to our Returns Processing Center.
Please allow us 30 business days for receiving and processing your online order return.